.page-faq {
  display: block;
  position: relative;
  background:
    radial-gradient(1000px 480px at 88% -6%, rgba(34, 224, 208, .12), transparent 60%),
    radial-gradient(760px 420px at 2% 2%, rgba(140, 123, 255, .09), transparent 58%),
    var(--ink);
  color: var(--fog);
  font-family: var(--font-cn);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding: clamp(44px, 6.5vw, 84px) 0 clamp(32px, 4.5vw, 56px);
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-hero__inner {
  min-width: 0;
}

.page-faq .faq-hero h1 {
  margin: 14px 0 0;
  max-width: 17ch;
  font-size: clamp(2rem, 5.6vw, 3.9rem);
  font-weight: 900;
  line-height: 1.1;
  letter-spacing: .02em;
}

.page-faq .faq-hero__lead {
  margin: 20px 0 0;
  max-width: 64ch;
  font-size: clamp(15px, 1.6vw, 17px);
  line-height: 1.78;
  color: var(--silver);
}

.page-faq .faq-hero__facts {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 16px;
  margin: clamp(28px, 4vw, 46px) 0 0;
  padding: clamp(20px, 3vw, 28px) 0 0;
  border-top: 1px solid var(--line);
}

.page-faq .faq-hero__facts > div {
  min-width: 0;
  padding-left: 14px;
  border-left: 1px solid var(--line-strong);
}

.page-faq .faq-hero__facts dt {
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--muted);
}

.page-faq .faq-hero__facts dd {
  margin: 7px 0 0;
  font-size: clamp(14px, 1.5vw, 16px);
  line-height: 1.5;
  color: var(--fog);
}

.page-faq .faq-num {
  font-family: var(--font-num);
  font-variant-numeric: tabular-nums;
  font-size: 1.35em;
  letter-spacing: .02em;
  color: var(--cyan);
}

/* ---------- 分流信息图 ---------- */
.page-faq .faq-map {
  padding: clamp(38px, 5.5vw, 76px) 0;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-map__inner {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(28px, 4vw, 52px);
  align-items: center;
}

.page-faq .faq-map__text {
  min-width: 0;
}

.page-faq .faq-map__text h2 {
  margin: 12px 0 0;
  font-size: var(--fs-title);
  font-weight: 800;
  line-height: 1.24;
  letter-spacing: .02em;
  max-width: 24ch;
}

.page-faq .faq-map__text > p {
  margin: 16px 0 0;
  max-width: 60ch;
  font-size: 15px;
  line-height: 1.78;
  color: var(--silver);
}

.page-faq .faq-map__routes {
  list-style: none;
  margin: clamp(22px, 3vw, 32px) 0 0;
  padding: 0;
}

.page-faq .faq-map__routes li {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding: 13px 0;
  border-top: 1px solid var(--line);
}

.page-faq .faq-map__routes li:last-child {
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-map__num {
  flex: 0 0 auto;
  padding-top: 3px;
  font-family: var(--font-num);
  font-variant-numeric: tabular-nums;
  font-size: 13px;
  letter-spacing: .1em;
  color: var(--cyan);
}

.page-faq .faq-map__body {
  min-width: 0;
}

.page-faq .faq-map__body strong {
  display: block;
  font-size: 15px;
  font-weight: 700;
  color: var(--fog);
  letter-spacing: .02em;
}

.page-faq .faq-map__body p {
  margin: 4px 0 0;
  font-size: 13.5px;
  line-height: 1.62;
  color: var(--muted);
}

.page-faq .faq-map__figure {
  margin: 0;
  border: 1px solid var(--line);
  border-radius: 16px;
  overflow: hidden;
  background: var(--char);
  box-shadow: 0 22px 48px -34px rgba(0, 0, 0, .95);
}

.page-faq .faq-map__figure img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-map__figure figcaption {
  padding: 11px 16px 13px;
  border-top: 1px solid var(--line);
  font-size: 12.5px;
  letter-spacing: .02em;
  color: var(--muted);
}

/* ---------- 两栏主体 ---------- */
.page-faq .faq-split {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(28px, 4vw, 52px);
  align-items: start;
  padding-top: clamp(38px, 5.5vw, 72px);
  padding-bottom: clamp(46px, 6.5vw, 92px);
}

.page-faq .faq-aside {
  min-width: 0;
}

.page-faq .faq-aside__label {
  margin: 0;
  font-size: 12px;
  letter-spacing: .12em;
  color: var(--muted);
}

.page-faq .faq-cats {
  list-style: none;
  margin: 14px 0 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-cat {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 9px 14px;
  border: 1px solid var(--line);
  border-radius: 999px;
  font-size: 13.5px;
  color: var(--silver);
  text-decoration: none;
  transition: border-color .16s var(--ease), color .16s var(--ease), background-color .16s var(--ease);
}

.page-faq .faq-cat:hover,
.page-faq .faq-cat:focus-visible {
  border-color: rgba(34, 224, 208, .55);
  background: rgba(34, 224, 208, .07);
  color: var(--cyan);
  outline: none;
}

.page-faq .faq-cat__count {
  flex: 0 0 auto;
  padding: 3px 7px;
  border-radius: 6px;
  background: rgba(34, 224, 208, .12);
  color: var(--cyan);
  font-family: var(--font-num);
  font-variant-numeric: tabular-nums;
  font-size: 13px;
  line-height: 1;
}

.page-faq .faq-aside__note {
  margin: 22px 0 0;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: var(--glass-dark);
  font-size: 13px;
  line-height: 1.72;
  color: var(--muted);
}

.page-faq .faq-aside__note a {
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid rgba(34, 224, 208, .38);
}

.page-faq .faq-main {
  min-width: 0;
}

/* ---------- 问答分组 ---------- */
.page-faq .faq-group {
  min-width: 0;
  scroll-margin-top: 24px;
}

.page-faq .faq-group + .faq-group {
  margin-top: clamp(40px, 5vw, 64px);
}

.page-faq .faq-group__head {
  display: flex;
  align-items: baseline;
  gap: 12px;
  margin-bottom: 4px;
}

.page-faq .faq-group__index {
  flex: 0 0 auto;
  font-family: var(--font-num);
  font-variant-numeric: tabular-nums;
  font-size: 13px;
  letter-spacing: .12em;
  color: var(--cyan);
}

.page-faq .faq-group__title {
  margin: 0;
  font-size: clamp(1.2rem, 2.1vw, 1.6rem);
  font-weight: 800;
  letter-spacing: .02em;
}

.page-faq .faq-group__count {
  margin-left: auto;
  white-space: nowrap;
  font-size: 12px;
  letter-spacing: .06em;
  color: var(--muted);
}

/* ---------- 折叠条目 ---------- */
.page-faq .faq-item {
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-item__q {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
  padding: 18px 2px;
  cursor: pointer;
  list-style: none;
  font-size: clamp(15px, 1.55vw, 16.5px);
  line-height: 1.55;
  color: var(--fog);
  transition: color .16s var(--ease);
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q:hover {
  color: var(--cyan);
}

.page-faq .faq-item__q:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 3px;
  border-radius: 4px;
}

.page-faq .faq-item__mark {
  position: relative;
  flex: 0 0 auto;
  width: 22px;
  height: 22px;
  margin-top: 1px;
  color: var(--cyan);
  border: 1px solid var(--line-strong);
  border-radius: 50%;
  transition: border-color .16s var(--ease), background-color .16s var(--ease);
}

.page-faq .faq-item__q:hover .faq-item__mark {
  border-color: rgba(34, 224, 208, .6);
  background: rgba(34, 224, 208, .09);
}

.page-faq .faq-item__mark::before,
.page-faq .faq-item__mark::after {
  content: "";
  position: absolute;
  left: 50%;
  top: 50%;
  background: currentColor;
  transform: translate(-50%, -50%);
  transition: transform .22s var(--ease), opacity .22s var(--ease);
}

.page-faq .faq-item__mark::before {
  width: 9px;
  height: 1.5px;
}

.page-faq .faq-item__mark::after {
  width: 1.5px;
  height: 9px;
}

.page-faq .faq-item[open] .faq-item__mark {
  border-color: rgba(34, 224, 208, .6);
  background: rgba(34, 224, 208, .12);
}

.page-faq .faq-item[open] .faq-item__mark::after {
  transform: translate(-50%, -50%) scaleY(0);
  opacity: 0;
}

.page-faq .faq-item__a {
  position: relative;
  margin: 0;
  padding: 2px 2px 24px 20px;
  max-width: 70ch;
  font-size: 15px;
  line-height: 1.78;
  color: var(--silver);
}

.page-faq .faq-item__a p {
  margin: 0;
}

.page-faq .faq-item__a p + p {
  margin-top: 10px;
}

.page-faq .faq-item__a a {
  color: var(--cyan);
  text-decoration: none;
  border-bottom: 1px solid rgba(34, 224, 208, .4);
  transition: border-color .16s var(--ease);
}

.page-faq .faq-item__a a:hover {
  border-bottom-color: var(--cyan);
}

.page-faq .faq-item__a::before {
  content: "";
  position: absolute;
  left: 3px;
  top: 4px;
  bottom: 22px;
  width: 1px;
  background: linear-gradient(180deg, rgba(34, 224, 208, .7), rgba(34, 224, 208, 0));
}

@keyframes faqAnswerIn {
  from {
    opacity: 0;
    transform: translateY(-5px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* ---------- 组内配图 ---------- */
.page-faq .faq-figure {
  margin: 22px 0 26px;
  max-width: 620px;
  border: 1px solid var(--line);
  border-radius: 14px;
  overflow: hidden;
  background: var(--char);
}

.page-faq .faq-figure img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
}

.page-faq .faq-figure figcaption {
  padding: 10px 14px 12px;
  border-top: 1px solid var(--line);
  font-size: 12.5px;
  line-height: 1.6;
  color: var(--muted);
}

/* ---------- 联系人工客服 ---------- */
.page-faq .faq-help {
  padding-bottom: clamp(52px, 7vw, 104px);
}

.page-faq .faq-help__card {
  position: relative;
  overflow: hidden;
  padding: clamp(24px, 4vw, 46px);
  border: 1px solid var(--line);
  border-radius: 18px;
  background:
    radial-gradient(520px 240px at 92% 0%, rgba(34, 224, 208, .16), transparent 62%),
    linear-gradient(140deg, rgba(16, 58, 52, .92), rgba(13, 15, 16, .95));
}

.page-faq .faq-help__card h2 {
  margin: 12px 0 0;
  max-width: 24ch;
  font-size: clamp(1.35rem, 2.6vw, 2rem);
  font-weight: 800;
  line-height: 1.26;
  letter-spacing: .02em;
}

.page-faq .faq-help__card > p {
  margin: 16px 0 0;
  max-width: 62ch;
  font-size: 15px;
  line-height: 1.78;
  color: var(--silver);
}

.page-faq .faq-help__list {
  list-style: none;
  margin: clamp(22px, 3vw, 32px) 0 0;
  padding: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 16px;
}

.page-faq .faq-help__item {
  min-width: 0;
  padding-top: 14px;
  border-top: 1px solid var(--line-strong);
}

.page-faq .faq-help__label {
  display: block;
  margin-bottom: 7px;
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--muted);
}

.page-faq .faq-help__value {
  display: block;
  font-size: 15px;
  line-height: 1.6;
  color: var(--fog);
  word-break: break-word;
}

.page-faq .faq-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: clamp(24px, 3vw, 34px);
}

/* ---------- 桌面布局 ---------- */
@media (min-width: 720px) {
  .page-faq .faq-hero__facts {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: clamp(18px, 3vw, 40px);
  }
}

@media (min-width: 900px) {
  .page-faq .faq-map__inner {
    grid-template-columns: minmax(0, 1.05fr) minmax(0, 1fr);
  }
}

@media (min-width: 1024px) {
  .page-faq .faq-split {
    grid-template-columns: 250px minmax(0, 1fr);
    gap: clamp(36px, 4.5vw, 64px);
  }

  .page-faq .faq-aside {
    position: sticky;
    top: 28px;
  }

  .page-faq .faq-cats {
    flex-direction: column;
    flex-wrap: nowrap;
    gap: 6px;
  }

  .page-faq .faq-cat {
    border-radius: 10px;
    padding: 11px 14px;
    font-size: 14px;
  }
}

@media (min-width: 760px) {
  .page-faq .faq-help__list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: clamp(16px, 3vw, 34px);
  }
}

@media (prefers-reduced-motion: no-preference) {
  .page-faq .faq-item[open] .faq-item__a {
    animation: faqAnswerIn .24s var(--ease) both;
  }
}
<<<END>>>